Vodacom bad customer service

Very bad experience with vodacom for the first time in my whole life. We've been sitting without home internet for almost 2 weeks now. I even went to Vodacom Wonderboom for assistance but still it couldn't get help. We can't even do work at home, kids can't do homework and we can't even stream TV because network is down. Nobody knows the real problem with our route. When you connects it says connected without internet while I have 277gb of data. Very bad customer service. I made calls but nothing seem to get right. I dont even know what to do now. The level of frustration is bad. I dont even know what to tell the kids anymore. This is so embarrassing