Vodacom, bad customer service!

I received a call from their upgrading division in about October 2023 about some of my contracts to be upgraded.

Having 6 running contracts, I informed the lady that I desperately wanted to reduce my total amount of approximately R1230 pm to less than that.

Being very friendly and helpful, she made a lot of suggestions and ensured me that my account would be less and my benefits would be more.

So what happened?? She messed up ALL of my contracts and from there on, NO ONE was able to assist me,! Calling customer care I get transferred from one operator to the next, over and over and over.

The final result? My account is now almost R2000 pm, after I wanted it to be less than R1000! And I bi one is willing to help me fix this.

I'm planning on canceling all my contracts, after being a valued customer for more than 20 years. And sadly, no one at Vodacom cares about it....