1 reviews | Active since Apr 2018
Vodacom Bad customer service
I purchased a new data contract which includes a tv set. After waiting 2 weeks the tv was delivered on saturday. After connecting the tv we noticed the screen was damaged badly. I immediately called Vodacom customer service and they referred me to after sales. They said they will log a replacement to be done. By tuesday I had not received any feedback and called again. They said that they could not determine if the exchange is in progress and will call me back.When I called Vodacom again on Thursday after no feedback I was advise that they will escalate the matter. Again they promised to call me back. When I phoned them again today I was advise the exchange was canceled and had to relog it. This matter has been going on for 3 weeks. It is by far the worst experience I have had with Vodacom sales. Vodacom cares about money more that customer service as the 1st installment for the contract has already been deducted from my bank account
with this broken tv. Can anyone tell me what to do to fix this please.
with this broken tv. Can anyone tell me what to do to fix this please.
I have my hands in my hair at the moment. This whole experience is like a bad nightmare. Digital planet send out Samsung to inspect the TV. The technician said that they don't cover physical damage like the damaged screen I have but he can notice there is 0 panel hours so this is how I received the TV from Digital planet and I have to contact them again.
I contacted Digital Planet and was kindly told that the matter is under investigation and can take a lengthy time.
If I just bought this TV at Makro I could of exchanged it the next day problem solved. Digital planet is investigating the matter for a month and I am sitting at home with no tv.
I read on Helopeter that I am not the only one with this experience.
PLEASE GET RID OF DIGITAL PLANET AS YOUR PARTNER BECAUSE THEY ARE DOING DAMAGE TO VODACOM'S NAME.
I will never order something again online and Im telling everybody not to make the same mistake.
I have my hands in my hair at the moment. This whole experience is like a bad nightmare. Digital planet send out Samsung to inspect the TV. The technician said that they don't cover physical damage like the damaged screen I have but he can notice there is 0 panel hours so this is how I received the TV from Digital planet and I have to contact them again.
I contacted Digital Planet and was kindly told that the matter is under investigation and can take a lengthy time.
If I just bought this TV at Makro I could of exchanged it the next day problem solved. Digital planet is investigating the matter for a month and I am sitting at home with no tv.
I read on Helopeter that I am not the only one with this experience.
PLEASE GET RID OF DIGITAL PLANET AS YOUR PARTNER BECAUSE THEY ARE DOING DAMAGE TO VODACOM'S NAME.
I will never order something again online and Im telling everybody not to make the same mistake.