Vodacom Bad customer service

Good day there,

We received in letter dated in 2016 to confirm that we did not apply for a vodacom contract at Makro Wonderboom, this was *****.

We are now in 2019 and still this ***** has not been taken off my husband's name.

We can't get a qualify for a house bond, or loans or anything due to the ITC checks that still show this ***** situation.

Now today I would like to know who the correct person is to speak to as I will be taking this now further if I dont get response.

We were longer than a hour on the phone yesterday with Vodacom been transfered from 1 person to the next then just being cut off. As nobody at vodacom knows what they are doing.

We still have a current contract with Vodacom but we wont continue as this is the customer service a person gets.

We Want this ***** to be taken of our names. 3 Years and still shows when one does ITC Checks, come on!

WE would realy apreciate it if the correct person would contact us.