KT
Keletso T
1 reviews | Active since Jun 2018
15 Oct 2018, 14:12
Vodacom bad customer service
Why dont you respond to the *****ulant complaints #vodacom? Its been over 2 months ater sending all the documentstions needed to the ***** department, even after numerous follow up mails send still no feedback and my account is still being debited for a contract i didnt ask for, no refund to m account still.
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Replies (2)
Vodacom's replyOfficial
15 Oct 2018, 14:56 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 14:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2018, 16:55Dear Keletso, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on the number you've provided us with in your posting however the number seems to be incorrect and we have now responded to you via email. Regards Consumer Website Team(SA)
We tried calling you on the number you've provided us with in your posting however the number seems to be incorrect and we have now responded to you via email. Regards Consumer Website Team(SA)
Vodacom's reply15 Oct 2018, 16:55
Official
Dear Keletso, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on the number you've provided us with in your posting however the number seems to be incorrect and we have now responded to you via email. Regards Consumer Website Team(SA)
We tried calling you on the number you've provided us with in your posting however the number seems to be incorrect and we have now responded to you via email. Regards Consumer Website Team(SA)