1 reviews | Active since Mar 2018
Vodacom bad customer service
I have been receiving mms statements for mobile phones for someone I dont even know from Vodacom for over a year now. I have tried repeatedly to get Vodacom to stop sending me these statements. Vodacom used to confirm having fixed the problem and would then close my call. They now have taken to just closing my calls without confirming. I have tried all means of getting this fixed but I am still getting these statements. I can see all mobile numbers registered to this person as well as his address. Protection of personal information is not something that Vodacom do evidently.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Stella Ghisleni,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Dear Stella Ghisleni,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad