fM
fhatuwani M
1 reviews | Active since Jan 2014
02 Dec 2019, 10:29
Vodacom Bad Customer Service
I renewed my contract with Vodacom Mall of Africa on 29 November 2019 and I also bought two screen guards for the two handsets. When I got home the other screen guard was damaged. I took the damaged screen guard back and I was told I cannot return it coz I opened it at home. So based on this treatment as a customer I can't do business with such a company and as such I would like to cancel my contract with immediate effect.
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Replies (2)
Vodacom's replyOfficial
02 Dec 2019, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
fM
fhatuwani M's updateReviewer Update
02 Dec 2019, 16:00Dear Vodacom
I'm still waiting for the consultant to call me. This is unacceptable from a professional service provider.
I'm still waiting for the consultant to call me. This is unacceptable from a professional service provider.
fM
fhatuwani M's update02 Dec 2019, 16:00
Reviewer Update
Dear Vodacom
I'm still waiting for the consultant to call me. This is unacceptable from a professional service provider.
I'm still waiting for the consultant to call me. This is unacceptable from a professional service provider.