VODACOM - BAD CUSTOMER SERVICE

My personal Instagram account was hacked. I have not accessed that account since 2-19 To enable me to access my Instagram account and change my security settings, I need a link sent to the email address I used when I registered. This was an old Vodamail account which I no longer have. I have been speaking to Vodacom for more than a week now to give me access to that account to enable me to access the email to pick up the Instagram link to change settings. The hacker is sending out very strange messages which could be damaging to the Epic Foundation who supports survivors of GBV. I explained this to Vodacom and they have been 100% useless in assisting me!!! So very disappointed at their level of customer service. I have reported to Instagram, those who received messages and realised it was not me, also reported and it seems nothing has been done from Instagram side. Due to Vodacom's lack of service this hacker have had days now to continue causing damage!!! SHAME ON YOU VODACOM!