Vodacom bad customer Service

Good Day<br> <br> I have just been declined for for a 2nd line by Vodacom.<br> <br> This is really becoming ridiculous now as I have settled my previous contract and all outstanding monies owed to Vodacom.<br> I am feeling really ****ed at the moment as I was advised to call vodacom again in order for them to put a notification on the system saying that I am not in arrears, why on earth should I call for something they should have rectified months ago, when I took out my current contract I also contacted the accounts department of Vodacom where ot took me more than 2 hours on a phone just to request them to fix and update the details on thier system. I will be in contact with the Ombudsman as this is ridiculous!!!!