Vodacom bad customer service

I made a online purchase on 2 December via Vodacom, Vodacom got the postal address wrong to the courier service although i have being a Vodacom customer for many years and all my details are up to date. Nobody gets back to you or sms's you i have to keep on phoning to track the package. The package was sent back to the Vodacom warehouse and if i had not phoned nobody would have contacted me. It is now the 17th of December still without delivery even after thy stated 72 hours for delivery. Absolutely bad customer service.