Vodacom BAD CUSTOMER CARE

I tried to call my wife in an emergency situation. She was not available so I tried her other number. JUST TO BE TOLD BY VODACOM I RAN OUT OF AIRTIME.I cancelled the call and checked my balance on the Vodacom App because I know I had airtime. The Vodacom App gave my airtime balance as R9 odd rand so I tried again to phone my wife. AGAIN I WAS TOLD I RAN OUT OF AIRTIME. So I checked the Vodacom App again and guess WHAT???? NOW I ONLY HAD R7 odd rands available.SO FOR 2 UNSUCCESSFUL CALLS VODACOM TOOK R2. BUT WORST---- I STILL CAN'T CALL MY WIFE BECAUSE I HAVE NO AIRTIME WHICH I HAVE ACCORDING TO VODACOM BUT ALSO DON'T HAVE. So what's next? I dial 082 135 to speak to somebody to rectify the problem AND GUESS WHAT???? NO GO. VODACOM WON'T LET YOU SPEAK TO A CONSULTANT BECAUSE??? YOU TELL ME. But I listen to all, it is an emergency, to see what I can do. Ok I can SPEAK to Tobi the bod on WhatsApp or SMS. VODACO DO NOT UNDERSTAND THE DIFFERENCEBETWEEN SPEAK AND WRITE. NO SUPPRISE THERE. I must choose between WhatsApp and SMS. As I do not use or have any SMS's I chose WhatsApp and guess what???? VODACOM DECIDES I WILL USE SMS. Just for the record, I am sending this mail to Hallo Peter Vodacom as well.