SK
Sietse K
1 reviews | Active since Jan 2015
10 Jan 2023, 18:53
Vodacom bad Customer and Finance services
Vodacom has the worst customer service and admin/finance department ever.
After countless phonecalls and emails, I still have my account flagged as "in arrears" with invoices being sent.
All payments were done and invoices paid in order to cancel my contract, this was done at the Vodacom shop and everything was emailed to all addresses spoken to prior and as per the invoice.
Yet it's still active and in arrears.
Such an issue to get a hold of someone that wants to assist me and actually can assist me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jan 2023, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Sietse K's updateReviewer Update
17 Jan 2023, 20:26I just need to find out if this was resolved and indicating resolved on your system.
SK
Sietse K's update17 Jan 2023, 20:26
Reviewer Update
I just need to find out if this was resolved and indicating resolved on your system.
SK
Sietse K's updateReviewer Update
08 Mar 2023, 18:40@vodacom, even though I have settled my account, paid what I had to, followed the instructions as was set out by Vodacom, it's been months of my account ongoing. Emails and phone calls doesn't seem to work, how do I deal with the incompetence??
SK
Sietse K's update08 Mar 2023, 18:40
Reviewer Update
@vodacom, even though I have settled my account, paid what I had to, followed the instructions as was set out by Vodacom, it's been months of my account ongoing. Emails and phone calls doesn't seem to work, how do I deal with the incompetence??