GJ
Gail J

1 reviews | Active since Nov 2014

23 Mar 2022, 14:37

Vodacom, bad business.......

If only I did not have a contract with this service provider, I would have switched a very long time ago. I lodge a call in connection with my booster aerial, which had got stuck by lightening in November 2021. I phone Vodacom in early December and was told that the problem had been registered and a representative would be in touch. And, what enthusiastic representatives they are, that to date I am still struggling with reception both for my phone and data contract. This is my only form of communication and should anything happen to me on my farm, where I live alone, I have no way of notify anyone. I'm not very happy at the moment.

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2022, 14:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team