Vodacom Bad Billing Service

With a Vodacom fixed data contract, where my available data is fixed monthly, I ran out of data, called the Vodacom Service centre and bought 2 X additional once off data bundles(on 2 separate instances in April). At which point I was getting annoyed in having to call in for additional data purchases, I requested the consultant to migrate my contract to a Top-Up contract, enabling me to top up my data bundles as and when required.<br> <br> The reason I bought the extra data bundles is because my data bundles had been depleted and I was not able to connect to the net, which is expected in a fixed contract. <br> <br> I then received my monthly statement, with an exorbitant amount, logged a call with Vodacom to get an understanding of the issue & I was informed that I was charged out of bundle rates, having a fixed data contract, having called in to request additional data bundles, it just does not make sense. <br> <br> I'm disgusted at the SP operating model, clients buy according to their requirements and in-line with the contractual obligations. I think I'm being *****ed over because I requested to migrate my contract from a fixed monthly bill to a Top Up contract.