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Andre D
1 reviews | Active since May 2019
01 Dec 2020, 08:17
Vodacom bad bad unfair service
Not happy vodacom. I was about to go on the app to try and finish my R10 000 puzzle. This was the evening of the 30th of November 2020. Then the app was under maintenance. This makes me beyond frustrated. I added money to get vodabucks and this was also not added/loaded. So I lost out big time. How can I support vodacom through this???!!!!!
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre D's updateReviewer Update
02 Dec 2020, 12:12So in other words I lose and thats it. Im sorry goes a long way but not this time. Numerous occasions Vodacom doesnt live up to expectations and promises. Cals drop etc. Now I was in a position to win R10 000 and you say sorry. Not to mention the hundreds of rands added for nothing. How can I be satisfied with this. So my issue helps you improve yet I remain with the crumbs and I am pretty sure Im not the only one. I am not a satisfied customer right now. I never complain but this time Vodacom has pushed me over tbe cliff and I have had enough spending money and always losing out with your problems. I have had it!!!!!!
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Andre D's update02 Dec 2020, 12:12
Reviewer Update
So in other words I lose and thats it. Im sorry goes a long way but not this time. Numerous occasions Vodacom doesnt live up to expectations and promises. Cals drop etc. Now I was in a position to win R10 000 and you say sorry. Not to mention the hundreds of rands added for nothing. How can I be satisfied with this. So my issue helps you improve yet I remain with the crumbs and I am pretty sure Im not the only one. I am not a satisfied customer right now. I never complain but this time Vodacom has pushed me over tbe cliff and I have had enough spending money and always losing out with your problems. I have had it!!!!!!