JS
Joseph S

1 reviews | Active since Nov 2020

18 Dec 2020, 12:08

VODACOM BAD BAD SERVICE!!!!!!!!!!!!!!!!

I am a Red Premier Client of Vodacom and have been a client for over 20 years. For the last few months the service has been shocking. Just yesterday 17th December 2020 they delivered my new phones... they delivered the wrong phones.... Now i need to ensure i book them to recollect the incorrect phone and only then wait for the new phone after they take back the INCORRECT PHONES CAN THEY THEN REORDER THE NEW PHONES. I have decided to change cell phone providers will all my contracts.

VODACOM you need to rethink your business model on how to service high end clients!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply18 Dec 2020, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JS
Joseph S's update18 Dec 2020, 13:55
Reviewer Update
Lets wait and SEE!!!!!!!!!!!!!!!!!!