GA
Gwen A

1 reviews | Active since Aug 2022

31 Aug 2022, 20:15

Vodacom Bad Bad Service

We recently moved to KZN and unfortuately Vodacom is the only fibre infrastructure provider in our area. We have been trying to get fibre installed at our home for three months. We have phoned, emailed, whatsapped, contacted them on Facebook, and made installation bookings on their online booking platform and every appointment we have had has been ignored. The bookings have been acknowledged and then no one turns up. We would love to go with another service provider but we are stuck with this disinterested, unprofessional, useless company. Vodacom you should be ashamed, but it is obvious that you couldnt care less about your customers.

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2022, 08:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team