Vodacom BAD BAD Service

I had been due for and upgrade on the 1st of October 2022. i tried to do an upgrade via calling them. i asked for the iphone 14 and they said no problem at the end the consultant said i should wait 2 weeks for the phone. they could have told me that from the start as they knew the phone i wanted. so i went to the store that had it in stock On the 5th of October I went into a Vodacom store in Lenasia to do an upgrade I have been on a 800 minute and 3GB package which I had been paying almost R1970 rands The advisor had given me a package of 600 and 3GB data for R1360. I was told I still have to pay about 500 Rands for the handset installment up untill March which I had agreed. I had look at the Vodacom app and I am expecting and invoice of 2500 or more for the month of November I had contact your call center to enquire. I had spoken to Asandile who said it’s a prorata fee. I had told him no where in your terms and conditions is this stipulated. He undermined my intelligence and said I DON’T UNDERSTAND PRORATA. I told him why is Vodacom dictating as when I can do an upgrade if there is a prorata I clearly was you to read your terms and conditons on vodacoms website https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions section 50 “The upgrade date is only effective upon receipt or delivery of the goods/equipment and the package migration is only effective on the first day of the next calendar month.” NO WHERE IS PRORATA Mentioned This was never told about this fee.I went to do my upgrade to bring my current bill down If the store is at fault Vodacom needs to rectify this I am giving Vodacom 14 business day to find a solution If not I want a reference number for this complain I will log this complaint with ICASA If you need more details please contact me. I Had sent this on the 8th November

On the 16th a consultant contacted me Chwayita Gontsana and explained this to here. they wanted to give a 120 rand voucher. I am on a unlimited/unlocked for calls so how does this help me. she then promised to call the next day at 11AM and nothing had come from them. i had request the recordings of my calls and still nothing. during my upgrade process i request to cancel my phone insurance. i was shocked as i had an iphone 12. when getting my message for the cancelation it was showing and its a p30 pro. if i had to claim guys what you would not pay me out. service i extreamly poor from vodacom. i had been a stadning client with vodacom since 1994 and to date i have recieved no benefit from this company. once my contract is over Good bye vodacom. i tried to do an upgrade via calling them. i asked for the iphone 14 and they said no problem at the end the consultant said i should wait 2 weeks for the phone. they could have told me that from the start as they knew the phone i wanted