Vodacom Bad Bad Customer services❗❗❗❗❗❗❗❗❗❗

VODACOM GIVE BAD BAD BAD CUSTOMER SERVICES❗❗❗❗❗ We moved and requested Vodacom to reallocate our Fiber. My husband completed te reallocated form and sent back to Vodacom and inform them that he is Working in America and his wife will have to assist them with any other information. We had to wait the Full 30 days for reallocation for fiber. It is 6 June 2021 no one contacted me regarding Fiber reallocation. After many emails Ref nrs: SR***, Relocation Form - SR***, SR***, SR***, and it go on and on. After how many phone calls, requesting assistance we get NO ASSISTANCE ❗❗❗

We pay our Vodacom account via EFT and email proof of payment to ***. We received sms from Vodacom that they did receive payment, but they do not update their systems according.

After i talk to many many agents to assist me and everyone have a diffrent story We still have not received Any ASSISTANCE ❗❗

I phone Fiber department on 5 June 2021 and all the other previous phone calls made to Vodacom without ASSISTANCE, i talk to Austin yesterday in fiber department and i demand that i want to speak to a Manager regaring my problem and Complaints, Austin refuses me to give manager details or to get a Manager to talk to me because i am not the legal account holder.

What the **** must we do now. My husband cant phone Vodacom from America and i asked agents if i give my husband America phone nr can they contact him, they just say No it would be impossible.

I told the Agent this morning, we will no longer pay our Bill, and we will take it to Media were every i can.

Please be carefull with Vodacom❗❗❗❗