JB
Johan B

1 reviews | Active since Feb 2015

19 Feb 2015, 17:50

VODACOM BAD BAD BAD SERVICE FOR 3 WEEKS, TERRIBLE!

A COMPLETE AND UTTER DISREGARD FOR THEIR CUSTOMERS! I TOOK OUT TWO CONTRACTS FOR THE MOST EXPENSIVE PHONE I CAN AFFORD! 2X GALAXY NOTE 4'S. THIS WAS IN THE FIRST WEEK OF FEBRUARY 2015. TODAY AT 17:31PM (19 FEB) I'M STILL WAITING FOR A SIMPLE PORT TO BE SORTED OUT. THE LAST CONVERSATION HAD ME LIVID! I SPENT 47:47.77 MINUTES ON THE PHONE WITH, CUSTOMER CARE, FINANCE, A HELP DESK MANAGER AND A PERSON IN ANOTHER DEPARTMENT WHO ASKED ME FOR THE 4TH TIME A BUNCH OF SECURITY QUESTIONS. AT LEAST WE KNOW THE (&^$ SERVICE IS VERY VERY SECURE!<br> <br> AFTER THIS SIMPLE CALL TO HAVE MY NUMBER PORT CORRECTED, THAT SHOULD HAVE TAKEN AN HOUR OR SO ACCORDING TO THE SALES REPRESENTATIVE, IT HAS TAKEN 3 WEEKS, I'VE HAD ENOUGH.<br> <br> CELL C NEVER GAVE ME THIS MUCH HASSLE. I SPENT HOURS ON THE PHONE, WITH NO ASSISTANCE... I'LL SHOW MY CALL LOGS IF I HAVE TO BUT THIS IS RIDICULOUS! AND THE WORST OF ALL OF THIS IS I'M GOING TO BE BILLED THE FULL AMOUNT, OR SPEND ANOTHER 8 HOURS ON THE PHONE TO TRY TO JUST RECOUP MY EXPENSES!<br> <br> I DOUBT THAT THERE IS ANYONE IN VODACOM WHO HAS THE GUTS TO STAND UP AND SAY SORRY..THANKS FOR YOUR LOYAL SUPPORT EVEN THOUGH YOU WERE TREATED LIKE )*^%)%$& HERES A FREE CONTRACT, I DARE YOU!

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 06:16
Official
Hello JOHANBRITZSA,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team