Vodacom bad bad bad cuatomer service

I upgraded my phone with Vodacom on 12 July 2023. I chose the Samsung A24, take note I have not started using this phone on that date, I upgraded and then had to wait for the phone to be delivered.

The weekend of 27 April 2024 my phone started to reboot all the time on it's own and then I had to put it on charge before I could get it switched on again.

On Monday morning 29 April 2024 I took of my back phone protector, justt to discover that my battery was so swollen that it actually lifted the back of my phone.

I phoned Vodacom as I only had this phone for about 9 or 10 months. They told me to take it into a vodashop, then they will send it to repairs. I first phoned the Vodashop, they then told me that I would be liable to pay for tge repairs. This is utter nonsense how can I pay off on a phone for 3 years, but within 9-10 months my battery is faulty. Vodavom is the worst company ever. I will take this to the highest level l, even to the Ombits Man and to Consumers act. I will not be paying for this repairs because I did not damage this phone, this is a factory problem or faulty battery. Now they tell me you get 7 days out for of box failure, the battery was perfectly fine for first 9-10 months. I will definitely take this further.