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Lee-Ann Lambrechts

1 reviews | Active since Apr 2018

13 Apr 2018, 09:14

VODACOM BAD BAD BAD

Contract taken out. Phone received. Activation of sim card not done. Its more than 24 hours going for 48 hours. Still not activated. Phoned Vodacom, ACTIVATION PENDING. They have escalated this. BAD BAD BAD. I use phone for my business and customers cant get hold of me. Vodacom cant even tell me what my new cell number is. How bad is that.

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2018, 12:01
Official

Good day

We regret taking note of your experience.

Thank you for taking my call and for confirming that this matter is now resolved.

We once again apologise for any inconvenience caused.

Kind regards

Moddy