Vodacom Bad and Good Service

I struggled for weeks to port two numbers and sign on for two new accounts with Vodacom. First I was told at Vodacom Paarl Mall that their head office needs more information from me. I had to go back again and again with more and more info and documentation. Eventually one number was activated, but I never heard from Paarl Mall again. When I enquired for the umpteenth time, nobody could find my application online. So I went to the Vodacom on Van der Lingen Square. There I was told that the second application was declined. Virgil offered to send an e-mail to request the application to be reviewed. This was done twice according to him. Today I was there to find out why I have not heard anything since 21 December. Only to finally find out that the application was declined due to "number of lines exceeded." I asked Tonia to phone and see if we can review the application again. She was very helpful and called the Vodacom to get the necessary details. Apparently my husband's and my ID documents were neede again, even though we have already provided it many times. We did this and Tonia tried again. Then she was told that Vodacom needed a bank statement from 15 December till today. This is not a full month and we had to go to the bank again (and pay more bank charges, I might add) and get a provisional transaction history because no statement is available for only a portion of a month. Then Tonia called again and was told that the bank statements that we provided previously do not look the same as the new one. Obviously it will not, because we could not provide a full bank statement today. Tonia tried her utmost to convince the person at Vodacom of this fact, but to no avail. We finally decided that this is a waste of time and money and we are now going to another service provider. I want to congratulate both Tonia and Virgil at the Vodacom shop in Paarl, but I also wish to report my utter dismay at the service we got from whomever at Vodacom they had to call to get this issue sorted out.