Vodacom = bad

I app**** for a new contract with vodacom online on friday 16 march, after doing so i did not hear from vodacom until i phoned them to follow up. I was then advised to send through my documents which i did, they then had a problem with the documents so i resent, still they had a problem with the documents. After sending it for a 3rd time they said they would upload the documents to do the checks. When phoning them today, i was advised that they do not have my bank statements that i sent along with all my other emails and i should resend, thus delaying the process by another day. Not once have they contacted me, this whole week i have had to contact them to follow up as they just dont keep the customer updated, they also cannot pick up my reference nr that i received after doing the application online and instead need my id nr every time i phone. Its gotten to a point that i want absolutely nothing to do with vodacom as judging from this experience i feel they are an *********** service provider