MN
Matthew N
1 reviews | Active since Oct 2019
15 Feb 2023, 10:04
Vodacom - Back to being Useless
I have been without Fibre since Friday (10TH FEB) 10:00 , ITS NOW the 15th no feedback except wait 48 hrs from Friday now wait 72 hours for a ticket to be raised on Monday no resolution no feedback no contact I have over 10 links with you and now I have to start looking for another provider that can at least provide a service. Why is your service so terrible ? I am now going to bill vodacom R400 per hour for loss of income as a direct result of vodacom not being able to provide a service in a reasonable time frame . I am calculating from Monday the 13th Feb , please let me know where to send my invoice.
regards Matthew
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Feb 2023, 11:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2023, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2023, 12:21Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2023, 12:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
MN
Matthew N's updateReviewer Update
15 Feb 2023, 15:42please do not send me automated responses I asked for the email address to send my invoice for the last 3 days , secondly I have made your call centre aware that if this link is not 100% active by close of business 17:00 , I will be terminating all business with vodacom
MN
Matthew N's update15 Feb 2023, 15:42
Reviewer Update
please do not send me automated responses I asked for the email address to send my invoice for the last 3 days , secondly I have made your call centre aware that if this link is not 100% active by close of business 17:00 , I will be terminating all business with vodacom
Vodacom's replyOfficial
28 Feb 2023, 11:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and send a quote for confirmation. Our team closed the ticket as no quote or pop was received. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and send a quote for confirmation. Our team closed the ticket as no quote or pop was received. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2023, 11:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and send a quote for confirmation. Our team closed the ticket as no quote or pop was received. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and send a quote for confirmation. Our team closed the ticket as no quote or pop was received. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,