Vodacom back office messes me around

I am so at my wits' end I have no words for it. I am trying to transfer my contract to my son, who has been using the phone. He is 26 and has a good job and Vodacom should be delighted to have him as a customer. However, it does not matter how hard we try, every time the attempt to transfer the contract fails. This is due to the back office, not the guy in the Vodashop, who is just as fed up to see me as I am to be going there again. And again. And again. Everytime another reason. Everytime another frustration. The shop escalated the call, and it was closed within hours. Reason: no open quote in progress. What the?>>>>>>>>>>>>>>>>>>>