Vodacom

Dear Sir/Madam,

I'm writing to express my extreme dissatisfaction with Vodacom's service. Despite multiple visits and phone calls in February and March, clearly stating my desire to cancel my contract, I was still debited for the last payment. This is unacceptable and entirely Vodacom's fault.

I request that you refund the last debit order immediately. If not, I will be forced to take further action, including sharing my experience on social media and escalating the matter to ICASA and Hellopeter! Vodacom's incompetence in handling my cancellation is appalling, and I expect a higher level of professionalism.

I'm extremely unhappy about wasting my time and effort to cancel my contract on the 26th of February, only to have to continue on with this. I expect a prompt resolution to this issue.

Sincerely, Frauke Müller