Vodacom

Good day Vodacom

Once again I have to address my issues with your service on this platform as no-one from your side seems to care to assist me.Ive been querying a issues with vodacom since the 2 Jan 2020 and still I am a unhappy customer,late last year you were running a fibre promotion whereby installation was free and the first calendar month of internet usage would be free as well, after writing my complain of this platform I got a call from one of your agents who advised I'll get feedback asap the feedback I received as per below:

Good Day!

I hope this email finds you well.

I acknowledge receipt of your billing enquiry. I have passed a credit of R159.74 for the incorrect billing of the interim service, we apologize for any inconvenience caused.

I trust the above is in order. This service request will now be closed.

Many Thanks and Kind Regards,

Peter Ganca

Vodacom FTTH Support

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I RESPONDED: --‐----------------------- Good day

Thank you for your response,I have also queried the fact that I have been billed for November 2021 as I was told by your promotion team(promoter) that my first month would be free of charge.

Please advise

Thank you ---‐----------------------- I HAVE STILL NOT RECEIVED ANY FEEDBACK ALMOST A MONTH LATER,NOR HAVE I RECIEVED THE CREDIT OF R159,74