Vodacom

I upgrade my contract on the 9th of November, more than a week after that I was informed via a sms from Vodacom that my data and information was breached as my upgraded phone that was sent via RAM Couriers was ****** at RAM Couriers. Since then I've been struggling to get my phone. What the hell does the customer have to do with the theft at RAM Couriers. All Vodacom needs todo is send me my upgraded phone with a reliable courier service and sort the theft case out on their own. I'm done with Vodacom!!!!! They should allow moving from one cellular service to another when you are not satisfied with your current cellular service. VODACOM are USELESS AND UNRELIABLE!!!!!