Vodacom

On Thursday, the 26th November 2020 my fibre was installed at my premises. After installation I received an email stating installation was complete and that my line was activated. The installer told us the waiting period for activation was anything between 30 minutes and 48 hours. So Saturday the 28th November 2020 I then contacted Vodacom fibre on *** where a lady answered the phone and said she would escalate the activation. She also sent an email requesting the activation to me as proof that she had done it. On Monday the 30th November 2020, I called the Vodacom fibre number and they informed me they had the incorrect serial number for my router. I then gave them the correct router serial number and they said that it would then be escalated to be activated again. I also sent an email requesting activation with my SR number that I was given. Still no activation.

On Wednesday, the 2nd December 2020 I then email the lady helping me and my email went unanswered. Thursday the 03rd December 2020 I emailed again hoping for a response. This time I received a response from her requesting her team to give feedback on the activation. On the same day I received a phone call from a gentleman asking if we could check that the cables were plugged in correctly. Which they all were. Still no activation or feedback from anyone.

Today Saturday the 5th of December I have still not been activated or had any feedback. I called the Vodacom Fibre number again only to be put on hold for +- 10 minutes for the consultant to log on to her system. I then hung up because surely 10 minutes to log on????? I then called the gentleman at 08:20 to help as I have NO MORE patience left. He answered his phone and said that he would need to escalate it with someone else. Then I said it has been escalated since the 30th November 2020 and nothing has been done. He said to give him a few minutes and he will come back to me. Well it is now 10am on Saturday the 05th December 2020 and I have had NO Feedback or activation.

Vodacom needs to sort this out today or they must come and remove their router on Monday the 7th of December 2020 and I will source another supplier to supply fibre to my home.

My number is *** and my name is Sherelee. Contact me for my SO order number, VC number and SR number given to me by Vodacom

Thanks