Vodacom

I have called and emailed Vodacom on numerous occasions to rectify an account they wrongfully charged me for.

EVENTUALLY I was sent a settlement letter however after many attempts to positively rectify my credit scoring as this negatively impacted my credit rating, I was then charged again this month for the FULL amount! even though I was sent a settlement letter stating the account is paid in full and payment was no longer due.

I have since been requesting that a manager get hold of me and sort the issue out however no one has bothered to contact me and find a way forward on this regard.