Vodacom

I went to vodacom in Jan 2020 to check when is my upgrade and they inform me that i can upgrade my contract . I saw this deal in a booklet that they are advertising a Huawei Nova 5T on uchoose flexi 175 plus and you get a Tablet for free for R599pm x24 months.

So i called vodacom and the operator informed me that i can only upgrade on the 01 Feb 2020 and i ask him if it was possible for me to do the upgrade now and he told me he will speak to his manager, he got back to me and told me YES they can do this deal for me. I took the contract of Uchoose 175 and some other extras on the Gig's they had on special.

I did repeatably ask him what is the total amount that i will be paying per month and he told me i will only pay for the Uchoose 175 and the R29.00 (1gig) and the R49.00 for other number.

I got an invoice from vodacom saying i must pay for both the handset because my contract is only exp in June 2020.

I phoned vodacom today (05/02/2020) and i ask them way are the bill so high and they explain to me i have to pay for the other handset also because this contract has not exp yet and only exp in June 2020. I informed them that this is not what the operator told me and they can go and listen to the recordings and i was not wrong and they need to rectify this as i was told that i will only be paying for the Uchoose Flexi 175.

I feel that that vodacom is wrong and need to deduct this from that specific operators pay and not from the client because they only what to get commission and giving you the wrong information just to sell.