Vodacom

On the 7th of January 2022 I've bought 250 airtime via vodacom and today is the 8th of January 2022 still haven't received it yet,called vodacom yesterday and they told me they going to give me my airtime but still when i woke up today i still had no airtime,when i called vodacom today in the morning they told me the problem is with my bank i should check up with my bank,i contacted my bank and i was advised that the transaction that i made is like going to the vodacom branch and swiped a 250 worth of airtime so they told me to call vodacom to fix this problem,i still don't have airtime but i was charged for 250 airtime