EP
Estelle P

1 reviews | Active since Mar 2019

02 Dec 2020, 21:57

Vodacom

I have app**** and completed all requested forms on 28 October 2020 for relocation end November 2020. When notifying them that I did now moved and would like my fibre to be transfered to my new address, which in fact is in same complex just across the street, they told me to wait 30 days. I did give 30 days notice, which they did not capture. I am studying online. Need fibre ASAP. I an doing online studying. Second time this happened with Vodacom. They are quite haughty and do not relply. Escalating as urgent means nothing if you have done your part. Meantime the debit order goes through as normal. No service. Are they going to give a free month? If I get my fibre installed before Christmas. Horrific service.

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2020, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team