CJ
Cheryl J

1 reviews | Active since Oct 2021

08 Nov 2021, 13:36

Vodacom

It is again another 6 days later, no actions from vodacom and both my cellphones still suspended. I have even messaged the CEO of Vodacom, Shameel Joosub on Linkdin and he also did not reply. Second month that they have accepted my money but I cannot use my data or airtime. Well this was the last time that they will get any money out of me. I am giving them time till the end of this week to RESOLVE my issue or they will not ge a sent further from me. This coming weekend I will go to another service provider as Vodacom is useless, the staff is *********** and the manager even more, they are not even able to make a decision. That tells you much about their management style.

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2021, 14:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team