Vodacom

I am trying now for a month to get help or response from Vodacom. I am a client for more than 20 years but do not see a way to continue after my contract expire. At long last I wrote to the CEO Mr. Joosub, on 14/06/2020, with no response or receiving report.After writing on hellopet I received a e/mail from Me Suzan Monaise that they received and will investigate, this was 3 days later, She also said somebody from Vodacom will contact me, which did not happened at all. On 29/06/2020 I wrote to Me Monaise again .She is from the CEO"s office and the mail was sent with a receiving and reading report which was confirmed.Nothing received yet. I also cancelled the insurance on my policy via the Vodacom tel no. and today 30/06/2020 received a sms that my monthly payment went up.I am 72 years of age and in my lifetime never received such poor service and want the world to see this.I also want to report them to the consumers board but will wait till the 3rd of July 2020. Thank you Vodacom for your poor service after 25 years a customer.