MB
Marta B

1 reviews | Active since Dec 2017

06 Apr 2023, 17:46

Vodacom

Good day I would like to share my pathetic Vodacom experience with you. In December I have app**** for two fiber lines on my small holdings. 50 and100Mb/s lines I have received one unit in the allowable 2 weeks time with a sim connect. After multiple communication and 45 days later I have finally got my fiber installed. However my special were changed and all of the sudden I had a business line. I managed to get the 50Mbps functional on a sim card but with very bad connectivity. I am still battling to get the fiber installation done with communication that I am not allowed to have to installations on the same address. However I am paying for a service that I am not receiving on a month to month basis.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2023, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team