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Thqbo R

1 reviews | Active since Sept 2020

01 Nov 2022, 08:40

Vodacom

Me and my spouse we had a contract with this people for years until my phone got broken this year,The nightmare started they took my phone for repairs and I told them why do repair a phone which has a software problems but they insisted and tod me they not going to replace my phone,while after I was using the very same phone and it's still giving m the same problem.I went there after a week they told no they can give m a new phone that's where my spouse decides to cancel the insurance and the contract because it was useless and not covering us when is convenient,Now the moral of the story is we remove the simple card from contract to prepaid around April still even now my Sim its not removed from contract,What's this bad service indeed.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2022, 09:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team