Vodacom *****

Subject: Urgent Dispute of Incorrect Listing on My Name – *****ulent Account

Dear Vodacom,

I am writing to formally express my deep disappointment and concern regarding a matter that is severely affecting my personal and financial wellbeing.

I have recently been informed by creditors that Vodacom has listed me on credit bureaus for an outstanding debt of approximately R11323.00 — on an account that I have never opened. I have never been a Vodacom customer, and I am shocked to be implicated in this way.

In an effort to resolve this, I contacted Vodacom Customer Care and was advised to visit a store. I subsequently went to the Killarney Vodacom store, where a representative called Vodacom Legal. After providing my ID number, I was told there is no account linked to my ID in your system. However, it was confirmed that Vodacom has handed my details over to a legal firm called **TS Legal**, and I was given the number ******* to follow up.

Unfortunately, I have made multiple unsuccessful attempts to contact this number — it appears to be inactive. I am now left in a position where I am being held accountable for a debt I do not owe, and I cannot access critical financial services due to this listing.

**I urgently request that Vodacom:**

1. Conduct a full investigation into this matter. 2. Confirm whether there is indeed a *****ulent account opened in my name. 3. Provide written confirmation if no account exists against my ID. 4. Take immediate steps to correct any incorrect credit bureau listing. 5. Assist in removing any record associated with this account from my name.

I am a victim of what appears to be a *****, and this situation is unjustly blocking my life. I need Vodacom’s immediate assistance in rectifying this matter.

I look forward to your urgent response and resolution.