AG
Alecia G
1 reviews | Active since May 2022
20 Oct 2022, 10:11
Vodacom
I have requested a early cancellation for my contract in July, I paid the settlement amount in store. They never cancelled my contract and have been using the settlement amount as credit on my account. Last month they debited again. I have since been phoning for a week to cancel my contract and be refunded with no help
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Vodacom's replyOfficial
20 Oct 2022, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2022, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team