NG
Nomaswazi G
1 reviews | Active since Dec 2019
28 Apr 2020, 15:19
Vodacom
Vodacom double debit me during this lockdown. Now I don't have money to pay for food and other important bills. I tryed to call them they not getting back to me, they don't even communicate with me.
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Replies (2)
Vodacom's replyOfficial
29 Apr 2020, 08:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2020, 08:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nomaswazi G's updateReviewer Update
01 May 2020, 12:07Vodacom has not being helpful to me, as a country we are going through financial crisis due to covid 19 but I called in to cancel my current contract and take a cheaper one but I have been holding for 30 minutes without no assistance. They are transferring me to different departments and nobody is assisting me. I'm very much unhappy the service is poor.
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Nomaswazi G's update01 May 2020, 12:07
Reviewer Update
Vodacom has not being helpful to me, as a country we are going through financial crisis due to covid 19 but I called in to cancel my current contract and take a cheaper one but I have been holding for 30 minutes without no assistance. They are transferring me to different departments and nobody is assisting me. I'm very much unhappy the service is poor.