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Gerald C

1 reviews | Active since Oct 2018

26 Sept 2019, 12:07

Vodacom

Hi

I did an upgrade on Monday for a V home starter kit online - Someone at the centre cancelled this without me even know , i called *** to find out what was happening , I was told to call Vodacom Online - I called Vodacom online - they asked me to go back to upgrades... then i was asked to go to a store as this is a store deal ..... but i found this deal online ---- I went to the store and this deal is not R120 like online but rather R169.00 i called On line today to explain... I was cut off while being on hold..... Now I called again and i was holding for 15 mins.... I already did the upgrade online again and it was successful.... heres the thing if its available online and the upgrade was successful ... I need the upgraded item delivered

Thanks S Chitharai

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Replies (5)
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Gerald C's update26 Sept 2019, 12:11
Reviewer Update
Oh further to this ... now i call back and ..... The consultant tells me that the system cancelled this..... I have no idea whats happening with Vodacom .....

If this deal is online ... I want it... I up graded to it... so i need it processed.


Vodacom
Vodacom's reply26 Sept 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Gerald C's update26 Sept 2019, 15:57
Reviewer Update
Alright.. Thanks.. I went to check out the deal at the gateway store.... The cost was 169 including subscription... It's happens apparently that the upgrade couldn't happen there as well.. System was giving some error... The agents are making me run around... Like crazy with no joy... Had to drive like 20km to get to the gateway store...
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Gerald C's update02 Oct 2019, 06:45
Reviewer Update
And still no one replies or calls
Vodacom
Vodacom's reply13 Nov 2019, 14:31
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.