RJ
Rina J
1 reviews | Active since Feb 2018
06 Dec 2019, 12:37
Vodacom
Incompetency I cancelled my vodacom data contract in June 2019 at your Jbay shop telephonically. The contract cancellation request by myself were cancelled out by Vodacom.... WHY ?????? The consultant Tanja st Jeffreys Bay is trying to assist me today to query but we are put through from pillar to post. Due to Vodacom not reacting to my cancellation request order no *** in June 2019 i have been called by legal dept because due to your incompetency my account is now pre legal and i owe you money.
Please sort this out as telephonically your consultants are not very competent to assist.
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Vodacom's replyOfficial
06 Dec 2019, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2019, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2019, 10:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Dec 2019, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team