CW
Christo W
1 reviews | Active since Jul 2021
22 Jul 2021, 10:08
Vodacom awful non-existent service
After being a loyal customer for more than 10 years, I want to exclaim my utter disgust with Vodacom. I recently cancelled two numbers which we have not used for the past two years, yet paid the account diligently every month. I received the email to confirm that this was done. They however keep deducting the debit order. After requesting the bank to return, it still continues to deduct. No one at customer complaints wants to assist, as this now deemed to be a pay-as-you-go customer. I was now contacted by debt collectors after it was their fault. Even the stores ask me for the latest statements which show
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Vodacom's replyOfficial
22 Jul 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CW
Christo W's updateReviewer Update
22 Jul 2021, 14:52Thank you for the reply. I still did not receive a phone call as promised. I however, with the assistance of Clearwater branch, got the number and sorted out the issue which cost me more to save my own name and it was not even my fault as the agents did not do a proper job. It is also disappointing that no one made an attempt to contact me, yet resorted to handing me over to a collection agency. This all could have been avoided if there was just some client service and open communication lines. I still await the email confirmation as promised, then the matter should be resolved.
CW
Christo W's update22 Jul 2021, 14:52
Reviewer Update
Thank you for the reply. I still did not receive a phone call as promised. I however, with the assistance of Clearwater branch, got the number and sorted out the issue which cost me more to save my own name and it was not even my fault as the agents did not do a proper job. It is also disappointing that no one made an attempt to contact me, yet resorted to handing me over to a collection agency. This all could have been avoided if there was just some client service and open communication lines. I still await the email confirmation as promised, then the matter should be resolved.