1 reviews | Active since Nov 2016
vodacom awful awful service!!!!!!!!
<p>Have been unable to purchase data on my Red Advantage package contract for over a month now. Have been forced to phone in to purchase a data bundle which involves sitting on hold for 15 minutes average at a time. My query has been logged 3 times and the most recent was dated 7 November 2016. I AM STILL NOT ABLE TO PURCHASE DATA USING 111.Totally unacceptable..........Vodacom DOES NOT VALUE THEIR CLIENTS TIME IN THE LEAST</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
i received an e mail saying my profile had been reset and to try restarting device etc etc. I am still not able to purchase data using *111#
I have responded to the e mail advising of this last week and received no response to date.
Function is still unavailable to me ......5 days later.
This problem is the most absurd i have heard of.........a cellular service provider that does not allow you to purchase data. I am considering cancellation of this contract........after 17 years with Vodacom....over such a simple inconvenience.
i received an e mail saying my profile had been reset and to try restarting device etc etc. I am still not able to purchase data using *111#
I have responded to the e mail advising of this last week and received no response to date.
Function is still unavailable to me ......5 days later.
This problem is the most absurd i have heard of.........a cellular service provider that does not allow you to purchase data. I am considering cancellation of this contract........after 17 years with Vodacom....over such a simple inconvenience.
STILL unable to purchase data on*111# and no further response or contact from Vodacom
STILL unable to purchase data on*111# and no further response or contact from Vodacom