RT
Randall T

1 reviews | Active since Mar 2015

20 Jul 2016, 11:23

Vodacom awful again

<p>after contacting Vodacom to cancel a contract, getting a quote, paying the amount and being told this would get sorted in 3 days, then having confirmation it was completed and sim moved to prepaid, we are still having an issue where Vodacom will not cancel the contract, multiple calls later dealing with *********** service staff who all provide the same information and not assisting in resolving the issue, vodacom's service is shocking no wonder people are choosing to leave the network</p>

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,