Vodacom avoiding Warrantee

This is the worst aftersales support I have ever come across! Vodacom are nothing but ****s who just want to take your money, but when you need after sales service on things that are still under warrantee, they do not want to help and send you from pillar to post.

I have a faulty Lenovo Ideapad which I bought from Vodacom as part of a contract. The specific Shop was Vodashop Springs mall.

Vodacom informed me to contact Platinum Warranty Desk ***, which I did, but they informed me part serve with two email addresses and phone number which does not even exist! Vodashop Springs Invoice number: IN0042T***.

No one can give me accurate details on how to get the laptop fixed under warrantee