DB
Dale B
1 reviews | Active since Aug 2010
16 Dec 2016, 13:30
Vodacom avoiding resolving problem
<p>Despite having posted on Hello Peter regarding Vodacom and the incorrect data usage - I sent them proof and also that my account is being billed incorrectly, they have yet to finalise this matter. It has been ongoing since beginning of November. They keep making excuses that it will be sorted but todate I have yet to receive a refund from them. A pity they have not got a minus star as that is that one I would choose!</p>
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Vodacom's replyOfficial
17 Dec 2016, 06:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2016, 06:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,