1 reviews | Active since Mar 2009

06 Oct 2025, 11:38

VODACOM - AVOID THEM AT ALL COST

I cancelled our Fibre Service on 18th August effective 30 September as they required a month notice - my last debit order went off on the 30th September so they have been fully paid. I WAS ADVISED THAT THEY WOULD CANCEL THE SERVICE ON 30/09/25.

Yet on Friday 3 October our new service Provider advised that Vodacom are refusing to release the line until 23:59 on 8 October 😡😡😡😡 so effectively stopping us from earning a living for EIGHT DAYS as we work from home.

I want people to know what type of company you are dealing with when you sign up with Vodacom.

NEVER AGAIN WILL I DEAL WITH YOUR INCOMPETENCE AND DISHONESTY.

0
Replies (1)
Vodacom
Vodacom's reply06 Oct 2025, 11:43
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team