VODACOM - AVOID THEM AT ALL COST
I cancelled our Fibre Service on 18th August effective 30 September as they required a month notice - my last debit order went off on the 30th September so they have been fully paid. I WAS ADVISED THAT THEY WOULD CANCEL THE SERVICE ON 30/09/25.
Yet on Friday 3 October our new service Provider advised that Vodacom are refusing to release the line until 23:59 on 8 October 😡😡😡😡 so effectively stopping us from earning a living for EIGHT DAYS as we work from home.
I want people to know what type of company you are dealing with when you sign up with Vodacom.
NEVER AGAIN WILL I DEAL WITH YOUR INCOMPETENCE AND DISHONESTY.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Oct 2025, 11:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2025, 11:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
