NG
Neal G

1 reviews | Active since Dec 2012

02 Dec 2016, 11:32

Vodacom/Autopage data

<p>After seeing the amount of negative reviews hope my compaint will be answered. Woke up this morning with a R7200.00 amount going of my bank account.This is a Autopage account taken over by Vodacom this April .This 2GB contract was taken out for R99 in 2012 and the debit has been R115 every month consistently for 4 years and i have on occasions used the whole 2 GB and this is my complaint , that when i was with Autopage and my 2GB was finished then my data was finished and i received notice that my data had run out .Vodacom says that i have an open contract but this was not the case with Autopage and i have never signed a contract with Vodacom.I need a reversal of this debit excluding my normal subscription . Suspiciously this happens now after i gave notice in October for cancellation of my contract due to Wifi installation last month and now my data. I will keep all posted of response</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2016, 11:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NG
Neal G's update06 Mar 2019, 10:37
Reviewer Update
Was resolved by Vodacom